Doing IT right,
together
Your trusted partner for managed IT services in North Wales and beyond.
The tecdesk was founded by the team behind Crime Prevention Services, a well-established, family-run security company based in North Wales. For over 40 years, Crime Prevention Services has protected homes and businesses across the UK, operating from its prominent site on the A55 in Flintshire. Known for their personal service, specialist knowledge and innovation, CPS is proud to be the only independent security company in Wales with its own in-house Alarm Receiving Centre.
The launch of The tecdesk marks the next step in that legacy, one that blends security, technology and trusted client relationships.
Our Story
For decades, we have specialised in safeguarding businesses, homes, and communities, offering a complete range of services.
From the beginning, our focus has been on delivering exceptional service and building long-term relationships with our clients. As our business and client base grew, we recognised that to maintain the high standards our clients expect, we needed to bring monitoring in-house.
Building our in-house Alarm Receiving Centre was a bold step, bringing monitoring under our own roof and allowing us to deliver a truly seamless customer experience from start to finish. Using state-of-the-art technology and the highest standards of service, we provide end users with the most reliable and efficient fast-response monitoring in the market. To this day, we are still the only independent security company in Wales to operate our own in-house monitoring station, setting us apart in the industry.
In recent years, the pace of technological change has accelerated at an unprecedented rate, transforming the way security systems function. They now depend heavily on IT infrastructure and server-based systems.
However, as systems became increasingly IT-driven, we often found ourselves working alongside our clients’ third-party IT providers to get projects up and running. This often disrupted efficiency and extended delivery times for our clients.
For us, the solution was clear: build our own in-house IT capability so we could extend the same promise of exceptional service and responsiveness from security into IT.
Having known Luke Murray for some time, and with his deep understanding of CPS and its ethos, bringing him on board to lead our IT initiative felt like a natural step. Combining his IT expertise with familiarity with our company, he helped us establish the tecdesk, a dedicated IT division built on the same values of trust, transparency, and long-term partnership.
We started by bringing our own IT in-house, which allowed us to fine-tune the service and ensure everything worked seamlessly before rolling it out to our trusted clients. Seeing long-standing CPS clients, who had trusted us with their security for years, also embrace our IT services was incredibly rewarding and a proud moment for the whole team.
Now that the tecdesk is in place, I’m thrilled we can offer our clients fully integrated support across both security and IT. Seeing everything work together smoothly gives me confidence that we’re helping them stay secure and future ready.
Part of the
Crime Prevention Services Group
Experts in industry, driven by service
Meet the Team
Meet the people behind The tecdesk
Luke Murray
Director & Co Founder
Luke is a passionate and forward thinking IT professional who thrives on delivering solutions and support that make a real difference for businesses. With a career spanning technical support, project implementation and IT management over 15 years, he’s developed a strong focus on streamlining processes, automating systems, and helping businesses work smarter with IT.
At The tecdesk, Luke is dedicated to building lasting relationships with clients and suppliers, ensuring every solution not only meets immediate needs but also supports long term growth. He takes pride in becoming an extension of his clients’ teams along with his department in supporting their business.
Brad Farrell
Director & Co Founder
Brad brings a wealth of hands-on experience and leadership to The tecdesk, having developed his career through every level of the family-run business, Crime Prevention Services. With a strong background in security systems, project management, and client relations, Brad now plays a central role in introducing The tecdesk’s services to CPS’s loyal client base.
His focus lies in building trusted relationships with customers and suppliers, supporting business growth, and ensuring The tecdesk’s solutions align seamlessly with each client’s existing infrastructure and long-term goals.
Karen Farrell
Director & Founder
With a strong background as Director of Crime Prevention Services, Karen brings decades of leadership experience to The tecdesk. She has played a central role in establishing the company, drawing on her knowledge of building trusted client relationships and running successful operations.
At The tecdesk, Karen oversees operations and ensures the whole team is supported to deliver exceptional service. She also plays an active role in introducing CPS customers to The tecdesk, helping them explore how our IT solutions can strengthen and future-proof their businesses.
James Thornton
Senior Technical Support Engineer
With over 13 years of experience in the IT industry, James brings extensive technical expertise to supporting customers across a wide range of sectors. His background in system administration and troubleshooting ensures clients receive reliable, effective support when they need it.
James is dedicated to providing responsive and proactive support. He works closely with customers to resolve issues quickly, implement robust systems, and keep their IT environments running smoothly with minimal disruption.
Ioan Minshull
Account Manager
Ioan brings a wealth of experience from his background in security systems, project management, and client relations at Crime Prevention Services. At The tecdesk, his primary role is to introduce our IT services to CPS’s established client base, helping businesses understand how we can support their operations with tailored solutions.
Ioan is focused on building trusted relationships with clients and ensuring a smooth introduction to The tecdesk, making sure they feel confident in the support and long-term value we deliver.
Rosie Waterfield
Group Financial Controller
With extensive experience in financial management, Rosie brings a wealth of expertise as Group Financial Controller. She is responsible for overseeing all financial operations, ensuring robust reporting, and driving the company’s financial strategy.
Rosie’s focus is on maintaining strong financial controls and providing clear insights that support effective decision making. Rosie’s work ensures The Crime Prevention Services Group maintains financial stability and continues to grow sustainably, while enabling the leadership team to plan confidently for the future.
Ava Webber
Business Support
Ava plays a key role in keeping the group’s operations running smoothly, providing vital administrative support across the businesses. As Business Support, she ensures day to day operations are well organised, from credit control and coordinating communications to supporting the wider team with their needs. .
With a strong eye for detail and a proactive approach, Ava helps maintain efficiency and ensures the team is always supported to deliver their best work.
Luke Murray
Director & Co Founder
Luke is a passionate and forward thinking IT professional who thrives on delivering solutions and support that make a real difference for businesses. With a career spanning technical support, project implementation and IT management over 15 years, he’s developed a strong focus on streamlining processes, automating systems, and helping businesses work smarter with IT.
At The tecdesk, Luke is dedicated to building lasting relationships with clients and suppliers, ensuring every solution not only meets immediate needs but also supports long term growth. He takes pride in becoming an extension of his clients’ teams along with his department in supporting their business.
Brad Farrell
Director & Co Founder
Brad brings a wealth of hands-on experience and leadership to The tecdesk, having developed his career through every level of the family-run business, Crime Prevention Services. With a strong background in security systems, project management, and client relations, Brad now plays a central role in introducing The tecdesk’s services to CPS’s loyal client base.
His focus lies in building trusted relationships with customers and suppliers, supporting business growth, and ensuring The tecdesk’s solutions align seamlessly with each client’s existing infrastructure and long-term goals.
Karen Farrell
Director & Founder
With a strong background as Director of Crime Prevention Services, Karen brings decades of leadership experience to The tecdesk. She has played a central role in establishing the company, drawing on her knowledge of building trusted client relationships and running successful operations.
At The tecdesk, Karen oversees operations and ensures the whole team is supported to deliver exceptional service. She also plays an active role in introducing CPS customers to The tecdesk, helping them explore how our IT solutions can strengthen and future-proof their businesses.
James Thornton
Senior Technical Support Engineer
With over 13 years of experience in the IT industry, James brings extensive technical expertise to supporting customers across a wide range of sectors. His background in system administration and troubleshooting ensures clients receive reliable, effective support when they need it.
James is dedicated to providing responsive and proactive support. He works closely with customers to resolve issues quickly, implement robust systems, and keep their IT environments running smoothly with minimal disruption.
Ioan Minshull
Account Manager
Ioan brings a wealth of experience from his background in security systems, project management, and client relations at Crime Prevention Services. At The tecdesk, his primary role is to introduce our IT services to CPS’s established client base, helping businesses understand how we can support their operations with tailored solutions.
Ioan is focused on building trusted relationships with clients and ensuring a smooth introduction to The tecdesk, making sure they feel confident in the support and long-term value we deliver.
Rosie Waterfield
Group Financial Controller
With extensive experience in financial management, Rosie brings a wealth of expertise as Group Financial Controller. She is responsible for overseeing all financial operations, ensuring robust reporting, and driving the company’s financial strategy.
Rosie’s focus is on maintaining strong financial controls and providing clear insights that support effective decision making. Rosie’s work ensures The Crime Prevention Services Group maintains financial stability and continues to grow sustainably, while enabling the leadership team to plan confidently for the future.
Ava Webber
Business Support
Ava plays a key role in keeping the group’s operations running smoothly, providing vital administrative support across the businesses. As Business Support, she ensures day to day operations are well organised, from credit control and coordinating communications to supporting the wider team with their needs. .
With a strong eye for detail and a proactive approach, Ava helps maintain efficiency and ensures the team is always supported to deliver their best work.
Brad Farrell
Director of The tecdesk &
Crime Prevention Services
Having worked so closely with our customers at CPS over the years, I recognised the growing need for reliable, honest IT support that could work hand-in-hand with their security setup. The tecdesk was built to meet that need, offering a trusted, joined-up approach.
It’s incredibly rewarding to now bring that vision to life, and to see our clients embrace both security and IT support under one roof.
Karen Farrell
Managing Director,
Crime Prevention Services
I’ve been incredibly fortunate to lead CPS and help grow it into Wales’ largest independent security company, with a trusted national presence and a reputation for quality, innovation, and integrity. Since taking on the role of Managing Director in 2010, I’ve focused on building a clear vision for the company, leading with purpose, and putting people at the heart of everything we do.
Over the years, we’ve strengthened our expertise and partnerships. My approach has always been about balancing growth with a people-first philosophy, fostering a positive culture based on teamwork, development, and shared success.
CPS is a family business, and that passion is central to everything I do. I’m proud to work alongside my son, Brad Farrell, continuing the legacy of his father, CPS founder Geoff Farrell. Together, we’re committed to carrying forward the values and integrity on which this business was built. I’m excited about this new chapter; it feels like a positive step forward for the future of CPS and the clients we serve, ensuring we continue to grow and adapt to their evolving needs.
Alongside my role at CPS, I’ve been deeply involved in establishing the tecdesk, overseeing operations to ensure our team is supported and equipped to deliver exceptional service, while also working closely with CPS clients to help them explore how IT solutions can strengthen and future-proof their businesses. Seeing our clients benefit from services we’ve built together is one of the most rewarding parts of what I do.
Here's what makes us different
Why Choose Us?
We’re backed by an award-winning security company with 40+ years of experience
Transparent
We’re honest and people-first in everything we do
Seamless
We provide IT and security support under one roof
Trusted
By businesses of all sizes across North Wales and the North West
No Sales Talk
We don’t do sales talk, we give you what you actually need
Why work with us?
IT Support, done differently
We’re more than an IT support provider. We’re a trusted partner, helping businesses work smarter, stay secure and achieve more.
Skilled & Experienced Technical Specialists
Our team of technical specialists use their wealth of knowledge to empower our clients, helping you to focus on your business.
Our People
First Culture
We invest ongoingly in our people through training, compensation and general wellbeing.
Strategic & Collaborative Partners
We take time to understand our clients businesses, allowing us to deliver a strategic tailored IT solution.
Results
Driven Approach
Whilst we are committed to providing the best IT support services and customer care, our passion is in delivering positive outcomes and results for our clients.
Doing IT right, together
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